Tuesday, September 24, 2013

I downloaded iOS7 but now I lost some of my data

Like millions of other people around the world, you probably decided to upgrade your iPad to iOS7 the day it was released. In your haste, you may have forgotten to back up your data to iCloud before the upgrade and now you have learned that some things are missing.  Your wireless passwords might be gone. Notability may have disappeared. Things look bleak...

If you are a Fremd High School student and you are using the Symantec Mobile Management (SMM) app then we might be able to help you. Here are the steps you need to follow to try to recover all of your data:

  1. Reset the information inside SMM by going to your Settings, scroll down on the list of settings on the left until you see Mobile MGMT. Click on that, and then move the slider to reset the data.  Close your Settings.
  2. Open the SMM app. You will have to register again by following these directions. You can only register when you are inside Fremd High School so do not try to follow the directions from home. When you are done, the SMM app will close automatically.
  3. Check to see if the registration with SMM worked by opening the SMM app. If the app opens, it worked. If it does not you will have to register again. It might take two tries, but we have not seen anyone have to try it a third time. 
  4. Wait. It could take up to an hour before your wireless keys install themselves and before apps appear inside the SMM.
  5. Reinstall Notability and Explain Everything if they went missing after you upgraded to iOS7. This happened to a small but noticeable number of users. To download them for free you must open the SMM app, click on All at the bottom of the page, and then find Notability and Explain Everything.
  6. Switch your Wi-Fi network from "Guest" to "StudentOne2One" after SMM adds your wireless passwords to your iPad. 
  7. Go back into your Wi-Fi settings, click on the Information button next to the Guest network, and then click on "Forget this Network". This will help to keep you on the StudentOne2One network which has better bandwidth and faster speed.
  8. TURN ON ICLOUD! When you use this free service your iPad will create backups automatically
    every time your iPad is plugged in, locked, and connected to Wi-Fi. Please, please, please turn this on so your data backs up automatically every single day. Go to Settings, then iCloud, then Storage & Backup to turn on iCloud Backup or to create a backup for the first time.
  9. While you are at it, turn on Find My iPad. This will GREATLY improve our ability to help you track down your lost or stolen iPad. Go to Settings, then iCloud, then use the slider to turn on Find My iPad.
After following these directions you might still need assistance. Please stop by the Technology Center at Fremd High School and we will be happy to assist you.

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